International Standard
ISO/IEC 30105-8:2022
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 8: Continual performance improvement (CPI) of ITES-BPO
Reference number
ISO/IEC 30105-8:2022
Edición 1
2022-12
© ISO 2024
International Standard
Vista previa
No disponible en español
Publicado (Edición 1, 2022)

ISO/IEC 30105-8:2022

Formato
Idioma
CHF 129
Convertir Franco suizo (CHF) a tu moneda

Resumen

This document specifies a continual performance improvement (CPI) methodology and its major elements, which extend the already-defined continual improvement process (TEN8) in ISO/IEC 30105-1. This document helps ITES-BPO service providers to improve their performance by assessing service delivery.

This document does not define technologies and tools for implementing the CPI methodology.

Informaciones generales

  • Estado
     : Publicado
    Fecha de publicación
     : 2022-12
    Etapa
    : Norma Internacional publicada [60.60]
  • Edición
     : 1
    Número de páginas
     : 25
  • Comité Técnico :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020 
  • RSS actualizaciones

Ciclo de vida

Objetivos de Desarrollo Sostenible

Esta norma contribuye a los siguientes Objetivos de Desarrollo Sostenible

6
Clean Water and Sanitation
7
Affordable and Clean Energy
8
Decent Work and Economic Growth
9
Industry, Innovation and Infrastructure
11
Sustainable Cities and Communities

Got a question?

Check out our FAQs

Customer care
+41 22 749 08 88

Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)

  2. Tienda
  3. Standards catalogue
  4. TC
  5. ISO/IEC JTC 1/SC 40
  6. ISO/IEC 30105-8:2022