Technical Report
ISO/IEC TR 20000-17:2024
Information technology — Service management — Part 17: Scenarios for the practical application of service management systems based on ISO/IEC 20000-1:2018
Reference number
ISO/IEC TR 20000-17:2024
Edition 1
2024-10
© ISO 2024
Technical Report
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Опубликовано (Версия 1, 2024)

ISO/IEC TR 20000-17:2024

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Тезис

This document provides scenarios, explanations and examples for the practical application of service management systems (SMS) based on ISO/IEC 20000-1:2018. These scenarios provide examples of situations in which an SMS can be used and how the requirements of ISO/IEC 20000-1:2018 can be applied.

This document can be used with ISO/IEC 20000-1 as well as with ISO/IEC 20000-2, ISO/IEC 20000-3, ISO/IEC TS 20000-5 and other parts of the ISO/IEC 20000 series.

This document is aimed at:

a)       organizations that are intending to implement an SMS based on the requirements of ISO/IEC 20000-1;

b)       organizations that have already implemented an SMS based on the requirements of ISO/IEC 20000-1;

c)        consultants, trainers and other experts supporting these organizations.

This document does not add to, change or replace any of the requirements in ISO/IEC 20000-1. This document is not intended to be used for a conformity assessment.

Общая информация

  • Текущий статус
     : Опубликовано
    Дата публикации
     : 2024-10
    Этап
    : Опубликование международного стандарта [60.60]
  • Версия
     : 1
  • Технический комитет :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS обновления

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