Reference number
ISO/IEC 20000-10:2018
© ISO 2025
International Standard
ISO/IEC 20000-10:2018
Information technology — Service management — Part 10: Concepts and vocabulary
Edition 1
2018-09
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Published (Edition 1, 2018)
This publication was last reviewed and confirmed in 2024. Therefore this version remains current.

ISO/IEC 20000-10:2018

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Abstract

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different parts support ISO/IEC 20000‑1:2018 as well as the relationships between ISO/IEC 20000-1 and other International Standards and Technical Reports. This document also includes the terminology used in all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.

This document can be used by:

a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000 (all parts);

b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal;

c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination with other International Standards;

d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000 (all parts).

Buy together

ISO/IEC 20000-10:2018 is available at no cost and provides the fundamental concepts and vocabulary for the ISO/IEC 20000 series. While it’s a great starting point, the full value of the ISO/IEC 20000 series is realized when you implement the comprehensive standards included in this bundle.

Bundle - 10% discount
IT service management bundle

Optimize your IT services with industry-leading standards:

  • ISO/IEC 20000-1:2018
  • ISO/IEC 20000-2:2019
  • ISO/IEC 20000-2:2019/Amd 1:2020
  • ISO/IEC 20000-3:2019
  • ISO/IEC 20000-10:2018
  • ISO/IEC 20000 Handbook
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General information

  • Status
     : Published
    Publication date
     : 2018-09
    Stage
    : International Standard under systematic review [90.20]
  • Edition
     : 1
    Number of pages
     : 28
  • Technical Committee :
    ISO/IEC JTC 1/SC 40
    ICS :
    35.020  03.080.99 
  • RSS updates

Life cycle

Sustainable Development Goals

This standard contributes to the following Sustainable Development Goal

9
Industry, Innovation and Infrastructure

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