Reference number
ISO/IEC TS 33054:2020
Technical Specification
ISO/IEC TS 33054:2020
Information technology — Process assessment — Process reference model for service management
Edition 1
2020-06
Technical Specification
Read sample
ISO/IEC TS 33054:2020
55145
Published (Edition 1, 2020)
This publication was last reviewed and confirmed in 2024. Therefore this version remains current.

ISO/IEC TS 33054:2020

ISO/IEC TS 33054:2020
55145
Language
Format
CHF 194
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Abstract

This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

General information

  •  : Published
     : 2020-06
    : International Standard confirmed [90.93]
  •  : 1
     : 73
  • ISO/IEC JTC 1/SC 7
    35.080 
  • RSS updates

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