Abstract
This document provides guidance on the application of a service management system (SMS) based on ISO/IEC 20000-1. It provides examples and recommendations to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards.
General information
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Status: PublishedPublication date: 2019-08Stage: Close of review [90.60]
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Edition: 3Number of pages: 63
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Technical Committee :ISO/IEC JTC 1/SC 40
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Amendments
Amendments are issued when it is found that new material may need to be added to an existing standardization document. They may also include editorial or technical corrections to be applied to the existing document.
Amendment 1
Edition 2020
ISO/IEC 20000-2:2019/Amd 1:2020
79580
CHF
18
Convert Swiss francs (CHF) to your currency
Life cycle
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Previously
WithdrawnISO/IEC 20000-2:2012
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Now
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00
Preliminary
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10
Proposal
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20
Preparatory
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30
Committee
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40
Enquiry
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50
Approval
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60
Publication
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90
Review
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95
Withdrawal
Amendments
Provide additional content; available for purchase; not included in the text of the existing standard.PublishedISO/IEC 20000-2:2019/Amd 1:2020
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00