Final Draft
International StandardISO/FDIS 32122
Transaction assurance in E-commerce — Guidance for offering online dispute resolution services
Reference number
ISO/FDIS 32122
ISO/FDIS 32122
Edition 1
© ISO 2024
Projet final Norme internationale
Résumé
This document gives guidance on online dispute resolution (ODR) for e-commerce transactions including basic principles of ODR, technical recommendations and operational manuals to e-commerce operators (including e-commerce platform operators) which aim to develop their own ODR service and ODR providers that are outsourced by e-commerce operators.
NOTE This document is particularly useful for disputes arising out of cross-border, low-value e-commerce transactions. This document can apply to disputes arising out of both goods and service contracts.
Informations générales
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État actuel: ProjetStade: Epreuve envoyée au secrétariat ou mise au vote du FDIS: 8 semaines [50.20]
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Edition: 1
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Comité technique :ISO/TC 321
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